FAQ

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My shipment is damaged or the content is missing. What can I do?

When your shipment is delivered by the local post, you should go to your local post office within 7 days to submit a damage report.

Can I change the delivery day or delivery time?

Unfortunately, it is not possible to change the delivery day or delivery time once the shipment has been dispatched.

When will my tracking information appear?

You should see tracking events within 24-48 hours after you have received the confirmation from your merchant or online shop. The reason it takes time to see tracking events is that the first event is created once the shipment is handed to us, i.e. once the shipment has departed the fulfillment center of your merchant or online shop.

What is a tracking number/ID?

A tracking number or ID is a combination of numbers and/or letters that uniquely identifies your shipment. The ID length may vary from 10 to 39 characters.

How can I track my shipment?

You can track your shipment using our website or one of our online portals. Usually, your merchant or online shop sends you a link to track your shipment.

faqs
Head office

Reg Office

113-3351 Markham Rd.Toronto, ON. M1X 0A6. Canada